Returns and Cancellations

In accordance with the Law on Consumer Protection No. 6502, all consumers can give up purchasing the product within 14 days from the receipt of the product or request the return of the product by exercising their right of withdrawal without stating any reason.

How can I create a return request?

• After logging in as a member, you can make your return request by clicking on the "Return" button on the right side of your relevant order in the "Order History" section under the " My Account " menu.

• After completing your return request, you can send us the product(s) you requested to return with the e-mail that will be sent to you with the Yurtiçi Kargo contracted shipping code. Since you will be sending with a contracted shipping code, you will not be asked for any shipping address or additional fee.

• You must send the products you will return with our contracted cargo company. Returned product(s) that are not sent via a contracted cargo company are not accepted.

• Used, damaged as a result of user error, opened, torn; All product(s) considered as defective/defective product will be sent back to you as returns will not be accepted, even if they were sent by our contracted cargo company.

• If you have any product(s) to return, they will be returned with the original box and undamaged or damaged as a result of user error.

• After your return reaches us, it will be checked by our team and if it complies with the return conditions, the return approval process will be initiated as soon as possible.

• The refund period varies depending on the banks, and your refund will be made by your bank within 7 to 10 business days following the approval process.

Which products can be returned?

The product(s) you want to return, including its packaging, must not be damaged or damaged as a result of user error.

Except for the products you purchase from the Perfume & Deodorant category; You can easily return any product(s) you purchased from our bag, glasses, watch categories within the scope of the right of withdrawal.

Perfume & Deodorant If the product you purchased from the category is not defective (packaging, opened, torn, used), it can be returned. Perfume & Deodorant group products whose packages and packages have been opened cannot be returned because they are not suitable for return in terms of health and hygiene. If the product/products you purchased arrive to you defective/defective as of the day they were delivered. 0850 255 04 77 We kindly request you to contact our Customer Satisfaction Center at and report the situation.

 

We would like to state that we review all complaints from our users together with our team. You can find solutions to all your complaints and support requests by contacting us.